1. ACCEPTABLE USE POLICY (AUP) & TERMS OF SERVICE (TOS)
AUSSIETOGO INTERNET SOLUTIONS's
Acceptable Use Policy ("AUP") is provided to give our
customers and users a clear understanding of what we expect
of them while using the service. All users of AUSSIETOGO
INTERNET SOLUTIONS's Internet services: those who access
some of our Services but do not have accounts, as well as
those who pay a service fee to subscribe to the Services,
must comply with this AUP and our TOS (Terms of Service).
Use of AUSSIETOGO INTERNET SOLUTIONS Services
constitutes acceptance and agreement to our AUP as well as
TOS.
IMPORTANT NOTICE: *All Payments To AUSSIETOGO INTERNET
SOLUTIONS Are Non-Refundable* after 30 days Money back
guarantee period.
We support the uncensored flow of information and ideas
over the Internet and do not actively monitor subscriber
activity under normal circumstances. Similarly, we do not
exercise editorial control over the content of any web site,
e-mail transmission, newsgroups, or other material created
or accessible over or through the services, except for
certain proprietary Web sites. However, in accordance with
our TOS (Terms of Service), we may remove any materials
that, in our sole discretion, may be illegal, may subject us
to liability, or which may violate this AUP. We may
cooperate with legal authorities and/or third parties in the
investigation of any suspected or alleged crime or civil
wrongdoing. Your violation of this AUP may result in the
suspension or immediate termination of either your account
or other actions WITHOUT PRIOR NOTICE.
This document is intended to provide a basic understand of
AUSSIETOGO INTERNET SOLUTIONS's Acceptable Use Policy. The
following are guidelines for the establishment and
enforcement of AUSSIETOGO INTERNET SOLUTIONS's AUP: -
Ensure reliable service to our customers. -
Ensure security and privacy of our systems and network, as
well as the networks and systems of others. -
Comply with existing laws -
Maintain our reputation as a responsible service provider
-
Encourage responsible use of the Internet and discourage
activities which reduce the usability and value of Internet
services -
Preserve the value of Internet resources as a conduit for
free expression and exchange of information -
Preserve the privacy and security of individual users
AUSSIETOGO INTERNET SOLUTIONS intends to provide its
customers access to everything the Internet has to offer.
While the AUSSIETOGO INTERNET SOLUTIONS is firmly committed
to the principles of free speech, certain activities that
may be damaging to the resources of both the AUSSIETOGO
INTERNET SOLUTIONS and the Internet and cannot be permitted
under the guise of free speech. The resources of the
AUSSIETOGO INTERNET SOLUTIONS and the Internet are limited,
and abuse of these resources by one user has a negative
impact on the entire community.
We do not routinely monitor the activity of accounts except
for measurements of system utilization and the preparation
of billing records. However, in our efforts to promote good
citizenship within the Internet community, we will respond
appropriately if we become aware of inappropriate use of our
service.
You may not use your virtual site to publish material, which
AUSSIETOGO INTERNET SOLUTIONS determines, at its sole
discretion, to be unlawful, indecent or objectionable. For
purposes of this policy, "material" refers to all forms of
communications including narrative descriptions, graphics
(including photographs, illustrations, images, drawings,
logos), executable programs, video recordings, and audio
recordings.
If a AUSSIETOGO INTERNET SOLUTIONS account is used to
violate the Acceptable Use Policy or our TOS, we reserve the
right to terminate your service without notice. We prefer to
advise customers of inappropriate behaviour and any
necessary corrective action, however, flagrant violations of
the Acceptable Use Policy will result in immediate
termination of service. Our failure to enforce this policy,
for whatever reason, shall not be construed as a waiver of
our right to do so at any time.
As a member of our network community, you must use your
Internet access responsibly. If you have any questions
regarding this policy, please contact us.
2. VIOLATIONS OF AUSSIETOGO INTERNET SOLUTIONS ACCEPTABLE
USE POLICY The following constitute violations of this AUP: Examples of content that is not acceptable on AUSSIETOGO
INTERNET SOLUTIONS Servers: "Pirated software" and/or "Warez",
"Hacker programs and/or archives", "IRC Bots", "Gambling
Related", "Mp3's", "Movies", "Adult Content or/and Adult
Merchandise".
- llegal use: AUSSIETOGO INTERNET SOLUTIONS's services may
not be used for illegal purposes, or in support of illegal
activities. AUSSIETOGO INTERNET SOLUTIONS reserves the right
to cooperate with legal authorities and/or injured third
parties in the investigation of any suspected crime or civil
wrongdoing.
-
Harm to minors: Use of the AUSSIETOGO INTERNET SOLUTIONS
service to harm, or attempt to harm, minors in any way,
including, but not limited to child pornography.
-
Threats: Use of the AUSSIETOGO INTERNET SOLUTIONS service to
transmit any material (by e-mail, uploading, posting or
otherwise) that threatens or encourages bodily harm or
destruction of property.
-
Harassment: Use of the AUSSIETOGO INTERNET SOLUTIONS service
to transmit any material (by e-mail, uploading, posting or
otherwise) that harasses another.
-
Fraudulent activity: Use of AUSSIETOGO INTERNET SOLUTIONS
service to make fraudulent offers to sell or buy products,
items, or services, or to advance any type of financial scam
such as "pyramid schemes," "ponzi schemes,"
and "chain letters'.
-
Forgery or impersonation: Adding, removing or modifying
identifying network header information in an effort to
deceive or mislead is prohibited. Attempting to impersonate
any person by using forged headers or other identifying
information is prohibited. The use of anonymous re-mailers
or nicknames does not constitute impersonation.
-
Unsolicited commercial e-mail / Unsolicited bulk e-mail
(SPAM): Use of the AUSSIETOGO INTERNET SOLUTIONS service to
transmit any unsolicited commercial or unsolicited bulk
e-mail is expressly prohibited. Violations of this type will
result in the immediate termination of the offending
AUSSIETOGO INTERNET SOLUTIONS account.
IMPORTANT NOTICE: BEGINNING IMMEDIATELY, anyone hosting websites or services
on our server that support spammers or cause any of our IP
space to be listed in any of the various Spam Databases will
have their server immediately removed from our network. The
server will not be reconnected until such time that you
agree to remove ANY and ALL traces of the offending material
immediately upon reconnection and agree to allow us access
to the server to confirm that all material has been
COMPLETELY removed. Severe violations may result in
immediate and permanent removal of the server from our
network without notice to the customer. Any server guilty of
a second violation WILL be immediately and permanently
removed from our network without notice.
-
E-mail / News Bombing: Malicious intent to impede another
person's use of electronic mail services or news will result
in the immediate termination of the offending AUSSIETOGO
INTERNET SOLUTIONS account.
-
E-mail / Message Forging: Forging any message header, in
part or whole, of any electronic transmission, originating
or passing through the AUSSIETOGO INTERNET SOLUTIONS service
is in violation of this AUP.
-
Usenet SPAMing: AUSSIETOGO INTERNET SOLUTIONS has a zero
tolerance policy for the use of its network for the posting
of messages or commercial advertisements, which violate the
rules, regulations, FAQ or charter of any newsgroups or
mailing list. Commercial messages that are appropriate under
the rules of a newsgroup or mailing list or that are
solicited by the recipients are permitted.
-
Unauthorized access: Use of the AUSSIETOGO INTERNET
SOLUTIONS service to access, or to attempt to access, the
accounts of others, or to penetrate, or attempt to
penetrate, security measures of AUSSIETOGO INTERNET
SOLUTIONS's or another entity's computer software or
hardware, electronic communications system, or
telecommunications system, whether or not the intrusion
results in the corruption or loss of data, is expressly
prohibited and the offending AUSSIETOGO
INTERNET SOLUTIONS account is subject to immediate
termination.
-
Copyright or trademark infringement: Use of the AUSSIETOGO
INTERNET SOLUTIONS service to transmit any material (by
e-mail, uploading, posting or otherwise) that infringes any
copyright, trademark, patent, trade secret or other
proprietary rights of any third party, including, but not
limited to, the unauthorized copying of copyrighted
material, the digitalization and distribution of photographs
from magazines, books, or other copyrighted sources, and the
unauthorized transmittal of copyrighted software.
-
Collection of personal data: Use of the AUSSIETOGO INTERNET
SOLUTIONS service to collect, or attempt to collect,
personal information about third parties without their
knowledge or consent.
-
Network disruptions and unfriendly activity: Use of the
AUSSIETOGO INTERNET SOLUTIONS service for any activity which
affects the ability of other people or systems to use
AUSSIETOGO INTERNET SOLUTIONS Services or the Internet. This
includes "denial of service" (DOS) attacks against another
network host or individual user. Interference with or
disruption of other network users, services or equipment is
prohibited. It is the Member's responsibility to ensure that
their network is configured in a secure manner. A Subscriber
may not, through action or inaction, allow others to use
their network for illegal or inappropriate actions. A
Subscriber may not permit their network, through action or
inaction, to be configured in such a way that gives a third
party the capability to use their network in an illegal or
inappropriate manner. Unauthorized entry and/or use of
another company and/or individual's computer system will
result in immediate account termination. AUSSIETOGO INTERNET
SOLUTIONS will not tolerate any subscriber attempting to
access the accounts of others, or penetrate security
measures of other systems, whether or not the intrusion
results in corruption or loss of data.
-
Net Send Spam: The use of the net send utility to send
unsolicited bulk communication is prohibited. This technique
may result in account suspension or termination. Violations
of this policy carry severe penalties, including termination
of service.
-
System Resources: Any one site or reseller account found to
be utilizing in excess of 10% of the system resources at any
given may shall be suspended. We reserve the right to
terminate such account if we see fit.
-
Fraud: Involves a knowing misrepresentation or misleading
statement, writing or activity made with the intent that the
person receiving it will act upon it.
-
Infringement of Copyright, Patent, Trademark, Trade Secret,
or Intellectual Property Right: Distribution and/or posting
of copyrighted or the aforementioned infringements will not
be tolerated.
-
Distribution of Viruses: Intentional distributions of
software that attempts to and/or causes damage, harassment,
or annoyance to persons, data, and/or computer systems are
prohibited. Such an offence will result in the immediate
termination of the offending account.
-
Inappropriate Use of Software: Use of software or any device
that would facilitate a continued connection, i.e. pinging,
while using AUSSIETOGO INTERNET SOLUTIONS services could
result in suspension service.
-
Third Party Accountability: AUSSIETOGO INTERNET SOLUTIONS
subscribers will be held responsible and accountable for any
activity by third parties, using their account, that
violates guidelines created within the Acceptable Use
Policy.
-
Violation of AUSSIETOGO INTERNET SOLUTIONS Virtual Accounts:
It is absolutely forbidden to host illegal pornographic
content whereas the subjects are under the age of majority,
or IRC servers on Virtual Server Accounts. Virtual Server
Accounts found hosting this material will be subject to
immediate cancellation without refund.
-
IRC networks: It is absolutely forbidden to host an IRC
server that is part of or connected to another IRC network
or server. Servers found to be connecting to or part of
these networks will be immediately removed from our network
without notice. The server will not be reconnected to the
network until such time that you agree to completely remove
any and all traces of the irc server, and agree to let us
have access to your server to confirm that the content has
been completely removed. Any server guilty of a second
violation will result in immediate account termination.
-
Background-running Programs: We do not allow
background-running programs. This includes any IRC related
software such as bouncers and bots. In certain cases we may
allow programs to run continually in the background, these
are considered on a one to one basis and an extra charge
will be incurred based on system resources used and
operational maintenance needed.
-
Banned Scripts: You are free to use any scripts you wish
provided they do not affect the normal operations of the
server and they are not mentioned specifically below.
Scripts that are commonly known for causing server
disruption include large cgi-based message forums, auctions,
and banner exchanges. In the event a script affects normal
server and/or administrative operations, AUSSIETOGO INTERNET
SOLUTIONS reserves the right to disable the account pending
client cooperation and resolution.
-
Distribution and/or Transmission of Obscene or Indecent
Speech or Materials: Violation of indecency and obscenity
laws can result in criminal penalties.
-
Defamation: Defamatory speech distributed over the Internet
can result in civil liability for the defamer.
3. SECURITY & SAFETY While we will use every reasonable
endeavour to ensure the
integrity and security of the server, we do not guarantee
that the Server will be free from unauthorized users or
hackers and we shall be under no liability for non-receipt
or misrouting of email or for any other failure of email.
You are responsible for any misuse of your account, even if
the inappropriate activity was committed by a client,
friend, family member, guest or employee. Therefore, you
must take steps to ensure that others do not gain
unauthorized access to your account. In addition, you may
not use your account to breach security of another account
or attempt to gain unauthorized access to another network or
server.
Your password provides access to your account. It is your
responsibility to keep your password secure. Sharing your password and account access with unauthorized
users is prohibited. You should take care to prevent others
from using your account since you will be held responsible
for such use. Attempting to obtain another user's account password is
strictly prohibited, and may result in termination of
service. You must adopt adequate security measures to prevent or
minimize unauthorized use of your account. You may not attempt to circumvent user authentication or
security of any host, network or account. This includes, but is not limited to, accessing data not
intended for you, logging into or making use of a server or
account you are not expressly authorized to access, or
probing the security of other networks. Use or distribution
of tools designed for compromising security is prohibited.
Examples of these tools include, but are not limited to,
password guessing programs, cracking tools or network
probing tools.
You may not attempt to interfere with service to any user,
host or network ("denial of service attacks"). This
includes, but is not limited to, "flooding" of networks,
deliberate attempts to Overload a service, and attempts to
"crash" a host.
Users who violate systems or network security may incur
criminal or civil liability. AUSSIETOGO INTERNET SOLUTIONS
will cooperate fully with investigations of violations of
systems or network security at other sites, including
cooperating with law enforcement authorities in the
investigation of suspected criminal violations.
4. NETWORK PERFORMANCE AUSSIETOGO INTERNET SOLUTIONS virtual site and reseller
accounts operate on shared resources. Excessive use or abuse
of these shared network resources by one customer (for
example in excess of 10% CPU usage) may have a negative
impact on all other customers. Misuse of network resources
in a manner which impairs network performance is prohibited
by this policy and may result in termination of your
account.
You are prohibited from excessive consumption of resources,
including CPU time, memory, disk space and session time. You
may not use resource-intensive programs which negatively
impact other customers or the performances of AUSSIETOGO
INTERNET SOLUTIONS systems or networks. AUSSIETOGO INTERNET
SOLUTIONS reserves the right to terminate or limit such
activities.
5. REPORTING VIOLATIONS OF AUSSIETOGO INTERNET SOLUTIONS AUP
AUSSIETOGO INTERNET SOLUTIONS requests that anyone who
believes that there is a violation of this AUP, please
direct the information to us.
If available, please provide the following information: - The IP address used to commit the alleged violation - The date and time of the alleged violation, including the
time zone or offset from GMT - Evidence of the alleged violation
E-mail with full header information provides all of the
above, as do system log files. Other situations will require
different methods of providing the above information.
AUSSIETOGO INTERNET SOLUTIONS may take any one or more of
the following actions in response to complaints: - Issue written or verbal warnings - Suspend the Member's newsgroup posting privileges - Suspend the Member's account - Terminate the Member's account - Bill the Member for administrative costs and/or
reactivation charges - Bring legal action to enjoin violations and/or to collect
damages, if any, cause by violations
6. REVISIONS TO THIS ACCEPTABLE USE POLICY
AUSSIETOGO INTERNET SOLUTIONS reserves the right to revise,
amend, or modify this AUP, our TOS (Terms of Service) and
our other policies and agreements at any time and in any
manner. Notice of any revision, amendment, or modification
will be posted in accordance with our TOS (Terms of
Service).
7. TERMS OF SERVICE (TOS) IMPORTANT NOTICE: *All Payments To AUSSIETOGO INTERNET
SOLUTIONS Are Non-Refundable* after 14 days Money back
guarantee period. AUSSIETOGO INTERNET SOLUTIONS agrees to furnish services to
the Subscriber, subject to the following TOS (Terms of
Service).
Use of AUSSIETOGO INTERNET SOLUTIONS Service constitutes
acceptance and agreement to AUSSIETOGO INTERNET SOLUTIONS's
AUP as well as AUSSIETOGO INTERNET SOLUTIONS's TOS (Terms of
Service).
All provisions of this contract are subject to the TOS
(Terms of Service) of AUSSIETOGO INTERNET SOLUTIONS and AUP
(Acceptable Use Policy). The AUP may be changed from time to
time at the discretion of the Company. Subscriber
understands that change to the AUP by the Company shall not
be grounds for early contract termination or non-payment.
Disclosure to Law Enforcement: The AUP specifically
prohibits the use of our service for illegal activities.
Therefore, Subscriber agrees that the Company may disclose
any and all subscriber information including assigned IP
numbers, account history, account use, etc. to any law
enforcement agent who makes a written request without
further consent or notification to the Subscriber. In
addition AUSSIETOGO INTERNET SOLUTIONS shall have the right
to terminate all service set forth in this Agreement.
Service Rates: Subscriber acknowledges that the nature of
the service furnished and the initial rates and charges have
been communicated to Subscriber. Subscriber is aware that
the Company may prospectively change the specified rates and
charges from time to time. The promotional offer is
contingent upon Company achieving and maintaining its cost
of service goals including but not limited to rates charged
to company by its suppliers.
Payment: Establishment of this service is dependent upon
receipt by the Company of payment of stated charges.
Subsequent payments are due on the anniversary date of the
month for that month's service. For payment, AUSSIETOGO
INTERNET SOLUTIONS accept Direct bank deposit, cheque,
MasterCard, Visa, American Express through online payment
system Paypal. AUSSIETOGO INTERNET
SOLUTIONS invoices exclusively via e-mail. AUSSIETOGO
INTERNET SOLUTIONS do not send out invoices via postal
services.
Failure to Pay: The Company may temporarily deny service or
terminate this Agreement upon the failure of Subscriber to
pay charges when due. Such termination or denial will not
relieve Subscriber of responsibility for the payment of all
accrued charges, plus reasonable interest and any collection
fees.
Late Payment: Any account whose payment status is not
current as of the start of the next billing period is deemed
late. Generally, customers are given a 3 working days grace
period after which the account is put on suspension. If after 7 days payment has not been received or we have not
been contacted regarding payment, your account will be
terminated without any further notice. Reactivation of
closed accounts due to delinquency incurs a $15 reactivation
fee as well as payment of the balance due in full. For late
payments please email billing@aussietogo.com.au to arrange
payment.
Account Renewals: In order to insure uninterrupted service
to your website, all plans will automatically renew at the
end of the plan’s Billing Cycle. Plan renewal charges are
based on the prevailing rate on the date of renewal
according to the service selected. Plans are renewed for the
same billing cycle. If you wish to cancel your plan before
plan renewal, please refer to the Cancellation section
below.
Account Cancellation: If customer cancels fifth teen (15)
days before recurring monthly billing date customer will not
be billed for the next month and all payments thereafter
will be cancelled with immediate effect. Requests for
cancelling accounts you must only use the following methods
to deliver an official written notice of cancellation: You must have all account information to cancel.
Subscriber acknowledges that the service provided is of such
a nature that service can be interrupted for many reasons
other than the negligence of the company and that damages
resulting from any interruption of service are difficult to
ascertain. Therefore, subscriber agrees that the company
shall not be liable for any damages arising from such causes
beyond the direct and exclusive control of the company.
Subscriber further acknowledges that the company's liability
for its own negligence may not in any event exceed an amount
equivalent to charges payable by subscriber for services
during the period damages occurred. In no event shall the
company be liable for any special or consequential damages,
loss or injury.
New Domain Accounts: All new web hosting accounts involving
new domains will be set up and entered into our DNS servers
within 3 to 5 business days. Due to unforeseen
complications, however, this process may sometimes require
up to 7 business days. If the new domain is registered by
the account holder, there will be no handling fee. If the
domain is registered by AUSSIETOGO INTERNET SOLUTIONS.net on
behalf of the account holder a handling fee will be
incurred.
Transfer of Domains: New hosting accounts which involve the
transfer of a domain from another provider to AUSSIETOGO
INTERNET SOLUTIONS.net will require a minimum of seven (7)
days to be set up and entered into our DNS servers. In some
cases, such transfers may take up to sixty (60) days. Due to
the unpredictable nature of the transfer process, no
guarantees are made regarding the amount of time a specific
transfer may take. If the transfer of the domain is done by
AUSSIETOGO INTERNET SOLUTIONS.net on behalf of the account
holder a handling fee will be incurred. If the customer
cancels service during the transfer period for any reason,
all charges are considered earned.
Technical Support: AUSSIETOGO INTERNET SOLUTIONS provides
technical support for hosting services only. We do not
provide support for configuring scripts on your account or
any other support not directly related to your hosting
account (setting up your website pages, images, etc.) unless
specifically contracted to do so. While we cannot guarantee
immediate support, every effort is made to address all
questions and requests within 48 hours of lodgment (and
usually within 24 hours). AUSSIETOGO INTERNET SOLUTIONS,
provides 24 x 7 technical support to our clients (except for
few holidays and short company meetings)
You sure can install your own scripts but we do not offer
any technical assistance as it would be impossible to
determine each scripts' needs. Please seek tech support from
the script's vendor. We encourage you to visit site for
assistance & online tutorials. If you do not find the
answers, please submit a support ticket.
SPAM: The subscriber acknowledges that AUSSIETOGO INTERNET
SOLUTIONS defines "SPAM" e-mail as any and all bulk e-mail
and Unsolicited Commercial E-mail, messages, or postings,
etc. The subscriber understands that they may not transmit,
assist in the transmission, encourage third parties to
transmit, or permit hosting of sites or any information
which is advertised by SPAM. from other networks or
services. The subscriber acknowledges that they are
responsible for any and all SPAM related actions which come
from their account.
Backups: It is the clients responsibility to do all back ups
of their site. If, in the unfortunate event that something
happens to your files, it is your responsibility to have a
local copy of them. AUSSIETOGO INTERNET SOLUTIONS is NOT
held liable in any way for any files, money, time, effort,
etc. lost due to this unfortunate event. Furthermore, if
your files are lost, we will attempt to restore them as a
gesture of good faith, but make no promises whatsoever about
whether the files will be brought back successfully or not.
Again, back ups are the client's responsibility.
Responsibility for Content: You, as AUSSIETOGO INTERNET
SOLUTIONS's customer, are solely responsible for the content
stored on and served by your AUSSIETOGO INTERNET SOLUTIONS
server.
30-day Money Back Guarantee: If you are not completely
satisfied with our service, you can request a refund within
the 14-day proceeding your purchase, and we will refund the
full purchase price. To request a refund, simply send us a
message letting us know why you are unhappy with our
service, and we will promptly issue your refund. This will allow you to test our services and support. Due to
the expense of setting up certain plans, our policy does not
cover set up fees. NOTE: The guarantee will not cover someone who signs up for
services and runs up the bandwidth during the 14 days just
to get free bandwidth usage.
NOTE: The guarantee will not cover domain registrations.
Once a domain is registered there is no way to get a refund.
Hosting Plan: In the best interests of our Customers and in
an effort to maintain the integrity of our service, the
following common sense rules will apply: A. Customer's site must use and store only the information
and data that relates to the Web site. B. Customer may not resell or give away Web space under a
domain name, nor may Customer build Web sites that house
"sub domain" Web sites on behalf of other companies, groups
or individuals unless you are a our reseller. Customers who
wish to resell AUSSIETOGO INTERNET SOLUTIONS Web space
should utilize AUSSIETOGO INTERNET SOLUTIONS Reseller Plan. C. Customer may not use Customer's Web site to store Web
pages, files or data for other IP addresses or domain names,
nor may Customer use its Web site as a repository for file,
data or "Warez group" download transfers. D. Customer may not use its Web site as a storage area for
files that are not linked to Customer's Web pages. Customers
needing storage space should look at our FTP Hosting plan.
Unlimited Accounts: Unlimited Accounts are indeed unlimited.
These accounts are not to be used to host a collection of
MP3's, Warez, Backup Your Home Computer, store or archive
compressed files, movies, mpegs or avi. The accounts may
also not be used as a download distribution point for your
bundled software. It is to be used for standard web
practices and only standard web practices. If you have a
questionable concern open a ticket with the helpdesk. If you
know your site is going to use an un-normal usage, and sign
up knowing this, we will require you to get a dedicated
server. If you have any questions in regards to this contact
our helpdesk. Un-Normal usage is anything that a shared
server would not be able to provide. Again Contact us for
approval if you feel you will fall into this clause.
Free Domain Offer: When this offer is being run and you have
a valid promo code: The terms & conditions for our free domain name offer are
plain and simple. We will register the domain name for 1
year on your behalf. All we ask is that you stay hosting
with us for a minimum of 3 months. If you decide to leave
before 6 months and you want to take the domain with you we
will only release it once you have paid our normal domain
registration fee. If you stay for 6 months or longer and
then decide to leave you are free to take the domain at no
charge.
Uptime Guarantee: AUSSIETOGO INTERNET SOLUTIONS guarantees
that our network will be available 99.5% of the time in a
given month excluding scheduled maintenance. In the event
that our network is inaccessible for more than one hour
during any thirty (30) days period, each customer will be
granted an additional 100GB of data transfer free of charge
for the following month as compensation for the
aforementioned downtime (it will be granted upon request).
Network uptime includes functioning of all network
infrastructure including routers, switches and cabling.
Network downtime exists when a particular customer is unable
to transmit and receive data. Network downtime is measured
from the time the trouble ticket is opened or an email is
sent by a customer to the time the server is once again able
to transmit and receive data. There are absolutely no
monetary reimbursements available.
Unmetered/Unlimited Bandwidth: This plan is for clients who
want to look for hosting, and do not know how much bandwidth
they are you going to need. Some site use more, and some
site use less, so we work to this principle and don't limit
your site by a target that we don't charge based on how much
you use, this is included in the price of your hosting
account. It is however subject to our 'fair use policy'.
8. FAIR USE POLICY This is our definition of fair use: if your are a small
company or private individual, wanting to run an average
company or private web site, then you will have no problems.
On average most site of this size use less than 3Gb per
month. But, if your site is going to sell 1000's of
products, be accessed by 1000's of people every day, then
these accounts are NOT for you. To put your mind at rest, in
3 years of running this type of account, we have only had to
take action under this policy once, when a customer was
using an unusually high level of bandwidth. If you need high
level of bandwidth, please contact us to discuss your need
or please sign up a plan with higher bandwidth.
AUSSIETOGO INTERNET SOLUTIONS offers restricted use of
bandwidth to its 'PRO' hosting customers. As a web hosting
service provider, like all web hosting service providers, we
have a limit of what we can supply to our customers.
Whilst we offer unrestricted/un-metered use of bandwidth we
do monitor traffic through our servers vigorously on a daily
basis to ensure no customer or website is using server
resources to such an extent that he or she may jeopardize
server performance and resources for other customers
In the instance where a customer or website is found to be
monopolizing the resources available AUSSIETOGO INTERNET
SOLUTIONS reserves the right to suspend that website and
services to that customer immediately. This action is
implemented only in extreme circumstances and is intended to
prevent the misuse of our servers.
9. DISCLAIMER:
AUSSIETOGO INTERNET SOLUTIONS will not be responsible for
any damages your business may suffer. AUSSIETOGO INTERNET
SOLUTIONS makes no warranties of any kind, expressed or
implied for services we provide. AUSSIETOGO INTERNET
SOLUTIONS disclaims any warranty or merchantability or
fitness for a particular purpose. This includes loss of data
resulting from delays, non-deliveries, wrong delivery, and
any and all service interruptions caused by AUSSIETOGO
INTERNET SOLUTIONS and its employees.
AUSSIETOGO INTERNET SOLUTIONS furthermore expects that its
customers who provide hosting services (resellers) to others
will ensure its customers fully comply with all applicable
laws concerning the privacy of online communications and any
other policy of AUSSIETOGO INTERNET SOLUTIONS A customer's
failure to comply with those laws will violate this policy.
If a customer provides hosting services (resellers) to
others and decides to cancel their reseller hosting account
with AUSSIETOGO INTERNET SOLUTIONS then AUSSIETOGO INTERNET
SOLUTIONS will not be responsible for maintaining hosting
for the resellers customers.
Finally, AUSSIETOGO INTERNET SOLUTIONS wishes to emphasize
that in accepting services, customers indemnify AUSSIETOGO
INTERNET SOLUTIONS for the violation of any law or
AUSSIETOGO INTERNET SOLUTIONS policy, that results in loss
to AUSSIETOGO INTERNET SOLUTIONS or the bringing of any
claim against AUSSIETOGO INTERNET SOLUTIONS This means that
if AUSSIETOGO INTERNET SOLUTIONS is sued because of
activities of the customer that violate any law, or this
policy, the customer will pay any damages awarded against
Exsovian Internet Services, plus costs and reasonable legal
fees.
Failure to comply with any of our terms & conditions will
result in grounds for immediate account deactivation. |